About the booking deposit
- First-time guests are asked to pay a deposit of 50% of the menu price when booking any service other than a cut-only menu.
- The deposit is deducted from your bill at the salon — on the day you only pay the remaining balance. It is not an extra charge.
- When you press “Confirm booking”, your slot is held for 15 minutes. If payment is not received within 15 minutes, the booking is automatically released.
- Cancel up to 2 days before your appointment and the deposit is refunded in full.
- Cancellations within 2 days, no-shows, or arriving 15+ minutes late are non-refundable (the deposit is applied to the cancellation fee).
- Payment is accepted via Thai mobile banking (KBank, SCB, Bangkok Bank, Krungthai, krungsri) or credit card.
- Card refunds are processed automatically and may take 5–10 business days to appear. For mobile banking payments we will contact you to arrange the refund.
- Returning guests and cut-only bookings do not require a deposit.
- We are unable to serve clients wearing hair extensions. Please have them removed before your appointment.
- All prices except cuts are "from" prices. The final price depends not only on hair length but also on hair volume and condition, and is confirmed at your counselling. If you would like to know the final price in advance, please ask your stylist before the service starts.
Cancellation & Reschedule
- If you are more than 15 minutes late, your appointment will be automatically cancelled.
- In such cases, 100% of the deposit will be forfeited.
- Cancellations or changes within 2 days of the appointment are not accepted.
- If you wish to cancel or reschedule, please contact us at least 2 days in advance.
- If you cancel or reschedule within 2 days of your appointment, 100% of the deposit will be forfeited.
- The cancellation fee will be invoiced to the phone number and email address provided at the time of booking.
- If payment is not made or communication is ignored, we reserve the right to take appropriate legal action.
Refund Policy
- All services are non-refundable once performed, for any reason.
- Prepaid bookings are refunded only when cancelled at least 2 days before the appointment date, to the original payment method within 7–14 business days. Later cancellations are non-refundable.
- Retail products are non-returnable and non-refundable, except for defective items or issues caused by us.
- For defective items, please contact us within 7 days of purchase. After confirmation, we will exchange the item or issue a refund.
We appreciate your understanding and cooperation.
These policies help us provide the best possible service to every guest, and keep our standard at its finest.