About the booking deposit
- First-time guests are asked to pay a deposit of 50% of the menu price when booking any service other than a cut-only menu.
- The deposit is deducted from your bill at the salon — on the day you only pay the remaining balance. It is not an extra charge.
- When you press “Confirm booking”, your slot is held for 15 minutes. If payment is not received within 15 minutes, the booking is automatically released.
- Cancel up to 2 days before your appointment and the deposit is refunded in full.
- Cancellations within 2 days, no-shows, or arriving 15+ minutes late are non-refundable (the deposit is applied to the cancellation fee).
- Payment is accepted via Thai mobile banking (KBank, SCB, Bangkok Bank, Krungthai, krungsri) or credit card.
- Card refunds are processed automatically and may take 5–10 business days to appear. For mobile banking payments we will contact you to arrange the refund.
- Returning guests and cut-only bookings do not require a deposit.
Cancellation & Reschedule
- If you are more than 15 minutes late, your appointment will be automatically cancelled.
- In such cases, 100% of the deposit will be forfeited.
- Cancellations or changes within 2 days of the appointment are not accepted.
- If you wish to cancel or reschedule, please contact us at least 2 days in advance.
- If you cancel or reschedule within 2 days of your appointment, 100% of the deposit will be forfeited.
- The cancellation fee will be invoiced to the phone number and email address provided at the time of booking.
- If payment is not made or communication is ignored, we reserve the right to take appropriate legal action.
Refund Policy
- All services are non-refundable once performed, for any reason.
- Prepaid bookings are refunded only when cancelled at least 2 days before the appointment date, to the original payment method within 7–14 business days. Later cancellations are non-refundable.
- Retail products are non-returnable and non-refundable, except for defective items or issues caused by us.
- For defective items, please contact us within 7 days of purchase. After confirmation, we will exchange the item or issue a refund.
We appreciate your understanding and cooperation.
These policies help us provide the best possible service to every guest, and keep our standard at its finest.